These Terms of Use (“Terms”) govern your access to and use of puremuze.com and the services offered through it (the “Website”), operated by PureMuze LLC (“PureMuze,” “we,” “us”). By using the Website you agree to these Terms. Please read them carefully.
1. Privacy
Our handling of information is described in our Privacy Policy. Protected health information created or received in the course of your care is governed by the Notice of Privacy Practices of our clinical partner.
2. Changes to these Terms
Any changes to these Terms are effective upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance, except where applicable law requires otherwise.
3. The Website does not provide medical advice
Content on the Website is informational only and is not intended to substitute for professional medical advice, diagnosis, or treatment. The fit check and any other assessment tools are educational and do not establish eligibility or a clinician-patient relationship. Always consult a licensed provider about your medical decisions. If you are experiencing a medical emergency, call 911.
4. Telehealth services and who provides your care
PureMuze is a technology and brand platform. PureMuze does not practice medicine, does not employ the clinicians who treat you and does not dispense medication. Clinical services are provided by independent licensed clinicians affiliated with a professional entity and medications are dispensed by independent licensed pharmacies, in each case coordinated through our clinical infrastructure partner, OpenLoop Health. Our provider network includes both nurse practitioners and physicians; we refer to them collectively as licensed clinicians or licensed providers.
Telehealth consent is obtained separately. See the Telehealth Consent you will be asked to review and accept during intake.
5. Eligibility and prescriptions
Treatment is provided only if a licensed clinician determines it is clinically appropriate for you following review of your intake information. Not everyone is a candidate and submitting an intake form or a payment does not entitle you to a prescription. You must be at least 18 years old and physically located in a state where services are offered at the time of your visit.
Some medications prescribed through the Website may be compounded. Compounded medications are not FDA-approved and the FDA does not review compounded products for safety, effectiveness, or quality. See our Compounded Medication Disclosure.
6. State coverage
Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.
7. Pharmacy partners; fulfillment, shipping and packaging
Prescriptions issued by your licensed clinician are fulfilled by one of the independent licensed pharmacies below. A prescription may be transferred among these partner pharmacies for availability or operational reasons.
| Pharmacy | Website | Address | Phone |
|---|---|---|---|
| RedRock Pharmacy | www.redrockhomepharmacy.com | 1240 E 100 S #220, St. George, UT 84790 | 801-433-9500 |
| Health Warehouse | www.healthwarehouse.com | 7107 Industrial Rd., Florence, KY 41042 | 800-748-7001 |
| Precision Medicine | precisionmeds.com | 2657 Merrick Road, Bellmore, NY 11710 | 516-833-6262 |
| Triad Rx | www.triadrx.us | 26258 Pollard Road, Daphne, AL 36526 | 251-380-7630 |
Shipping times are estimates and are not guaranteed. You are responsible for storing temperature-sensitive medication as directed and for keeping medication in child-resistant packaging and out of reach of children.
8. Payment, subscriptions and automatic renewal
By providing payment information you authorize us and our payment processors to charge the fees and any applicable taxes for the services you select. Subscriptions renew automatically at the then-current price until you cancel in accordance with our Cancellation and Refund Policy. Payments may be processed by third parties (for example, Stripe). Initiating a chargeback rather than contacting patient support may result in suspension of your account and collection efforts.
9. Refunds
All sales are final except as expressly stated in our Cancellation and Refund Policy or as required by law.
10. Communication preferences; electronic notices and signatures
You consent to receive communications from us electronically, including by email, SMS and notices posted to the Website and you agree that electronic signatures and click-through acceptances are binding. Message and data rates may apply. You may opt out of marketing messages at any time; transactional and clinical messages necessary to your care will continue.
11. Your use of the Website
The Website is for your personal, non-commercial use. You may not reproduce, distribute, or modify Website content; impersonate another person; access the Website by automated means; introduce malware; attempt unauthorized access; or interfere with the operation of the Website. We may terminate access for violations.
12. Ownership and trademarks
The Website and its content are the property of PureMuze and are protected by copyright and other intellectual property laws. The PureMuze name and logo may not be used without our written permission. Other marks belong to their respective owners.
13. Links from the Website
Links to third-party websites are provided for convenience only. We do not control, endorse, or accept responsibility for third-party sites or their content.
14. Disclaimer of warranties
THE WEBSITE AND THE INFORMATION AND CONTENT ON THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. There is no guarantee of results or of the effectiveness of any treatment or care plan. Individual results vary.
15. Limitation of liability
To the fullest extent permitted by law, our aggregate liability is limited to the greater of $100 or the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages. Some jurisdictions do not permit these limitations, in which case they apply to the maximum extent permitted.
16. Indemnification
You agree to defend and hold PureMuze harmless from claims arising out of your violation of these Terms or your misuse of the Website.
17. Governing law and dispute resolution
These Terms are governed by the laws of the State of Texas without regard to conflict-of-law principles. The parties will first attempt to resolve any dispute informally within 30 days. Any unresolved dispute will be resolved by binding individual arbitration. YOU AND WE EXPRESSLY WAIVE THE RIGHT TO GO TO COURT, TO A TRIAL BY JURY, AND TO PARTICIPATE IN A CLASS ACTION. Claims must be commenced within one year of accrual.
18. Waiver, severability, geographic restrictions and entire agreement
Failure to enforce a provision is not a waiver of it. If a provision is held invalid, the remainder of these Terms continues in effect. We operate from the United States and make no representation that the Website is appropriate outside the United States. These Terms are the entire agreement between you and us regarding the Website.
19. Contact
Questions about these Terms: legal@puremuze.com. Patient support: support@puremuze.com.