Talk to a real person.
Most questions have a faster route than a contact form, so start with the one that matches your situation. If none of them fit, the form below reaches our patient support team.
Already a patient?Clinical questions, refills, labs and visit notes all live in your portal, and messaging your care team there is the fastest way to get a clinical answer.Open my portal →
Not sure which program fits?The 2-minute fit check points you at a starting program. It is educational, not a diagnosis.Take the fit check →
Looking for an answer right now?67 answers on eligibility, pricing, refunds, side effects and how each program works.Read the FAQ →
Send a message
Everything else
Use this for anything that is not clinical: pricing, billing, cancellations, how the programs work, or whether we are available where you live.
Email us directly
- Patient supportsupport@puremuze.comBilling, cancellations, anything about your subscription.
- Privacy requestsprivacy@puremuze.comAccess, correction or deletion of your personal information.
- Press and partnershipspress@puremuze.comMedia enquiries and partner introductions.
We aim to reply to patient support email within one business day. To cancel a subscription, email patient support at least 72 hours before your next billing date, or cancel in your portal. See the Cancellation & Refund Policy.